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Consumers complain to the Federal Trade Commission (FTC) and attorney general's offices when they feel that they were misled about the terms of an online offer. When complaints are made, the agency that receives the complaints will often review the company website to determine whether the company gave "clear and conspicuous" disclosure...

Question: Is it possible to have the other party pay for my attorney's fees? Answer: In some cases, yes. A common exception to the rule that each party pays its own attorney's fees is recovery of fees for the prevailing party in some consumer protection actions.

The Federal Trade Commission (FTC) recently issued guidance on how to ensure that "native advertising" is not deceptive to consumers. "Native advertising" is when an ad resembles the design and style of the media in which it is presented. "Native advertising" is becoming more and more popular in online media. Examples appearing...

One of the more common complaints is the "free" trial offer scheme. In this type of case, you see a supplement, weight loss product or beauty product online advertised with a "free" trial offer. You give your credit card or debit card information for the nominal shipping fee (usually $4.00 to $5.00)....

Question.  The company that processes the credit card and debit card purchases through my company website approved the website. That means my company website is compliant with the law, right? Answer.  Not necessarily. Many online merchants rely on the company that processes the credit card transactions...

When the Attorney General's Office takes enforcement action against a company or business owner under consumer protection law, it is usually seeking to obtain one or more of the following: civil penalties, consumer refunds or changes to the allegedly unlawful business practices. These remedies are all provided for in state law. However,...

When the Attorney General's Office takes enforcement action against a company or business owner under consumer protection law, it is usually seeking to obtain one or more of the following: civil penalties, consumer refunds or changes to the allegedly unlawful business practices. These remedies are all provided for in state law. However,...

Often, a company's first contact with the Attorney General's Office is when it is served with a subpoena (sometimes called a civil investigative demand.) The subpoena may require that the company provide a witness to be interviewed or it may request copies of documents. The subpoena will have a deadline to respond....